Privacy Policy

Trinity Garage Door Service, Inc. (“Trinity,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have. By using this site or submitting a form, you agree to this policy.

Information We Collect

Information you give us. When you fill out our contact or free estimate form, or otherwise reach out, we collect the details you provide. That typically includes your name, phone number, email address, city, the service you need, and any message you send. If you call or email us, we keep what you share so we can help you.

Information collected automatically. Like most websites, our hosting platform records basic technical information when you visit, such as your IP address, browser type, and the pages you view. When you submit a form, we also record your IP address and browser details to help us prevent spam and abuse.

We do not collect payment card information through this website.

How We Use Your Information

We use the information you provide to:

• respond to your request and answer your questions
• schedule and carry out garage door service
• follow up about your inquiry or completed work
• keep records of the work we do
• keep the site secure and prevent spam and fraud
• improve our website and service

How We Share Your Information

We do not sell your personal information. We share it only with the service providers that help us run this website and respond to you, and only as needed for them to do that work:

• Cloudflare hosts the website and stores form submissions in our database.
• Cloudflare Turnstile helps protect the form from spam and abuse.
• Resend delivers your form submission to our email inbox.
• Google provides the analytics and advertising tools described under Cookies below. Google receives usage data about your visit, such as pages viewed and a rough location. It does not receive what you type into our forms.
• Microsoft provides advertising measurement, and Microsoft Clarity, which records how visitors move through pages so we can see where the site is confusing. Clarity captures things like mouse movement, clicks, and scrolling.
• Meta, the company behind Facebook and Instagram, provides advertising measurement and audience tools. Meta receives usage data about your visit, such as pages viewed. It also receives a scrambled version of the email address and phone number you type into our form, which it uses to match your visit to a Facebook or Instagram account. The scrambling is one way, so we do not send Meta your details in a readable form, but Meta can still recognise you from it.

We may also disclose information if the law requires it, or to protect the safety, rights, or property of Trinity, our customers, or others.

Where Your Information Is Stored

Form submissions are sent to us by email and stored in our database. Our service providers may process and store data on servers located in the United States.

Cookies And Similar Technologies

The site uses cookies that are needed for it to work and for spam protection, and it uses Google Analytics to understand how people find and use the site. We use Google Tag Manager to load these tools, and we use Google Ads conversion tracking to see which of our ads bring people here.

Google Analytics sets cookies named _ga and _ga_ followed by an ID, which last up to two years, and in some cases _gid, which lasts about a day. Most browsers now shorten cookie lifetimes to around 400 days no matter what the cookie asks for. These tell us things like which pages get visited and roughly where in Tampa Bay our visitors are, in a way that does not identify you by name.

Google does not store your full IP address in Google Analytics. It uses the address to work out a rough location, then discards it.

If you arrive here by clicking one of our ads, we store the ad click reference from that link in a cookie on your device for 90 days, so that if you later send us a form we can tell which ad brought you. It holds a reference number and the page you landed on, not your name or your details, and we do not use it to show you advertising.

The Meta Pixel sets a cookie named _fbp on your device, which lasts about 90 days and is how Meta counts your visit without knowing who you are. If you arrive from a Facebook or Instagram ad, it also sets one named _fbc, which holds the reference from that ad link and lasts about the same time.

Because of this, Facebook and Instagram may show you our ads after you have visited the site, and may show ads to other people whose interests look similar to yours. We do not send Meta a list of our customers, and we never sell your information to anyone.

We also use Microsoft advertising measurement, and Microsoft Clarity, which records how people move through the site so we can find pages that confuse visitors. Clarity records mouse movement, clicks and scrolling, and it is set to hide what you type into form fields.

You can limit how Meta uses what it collects here. On Facebook or Instagram, open Settings, then Accounts Centre, then Your information and permissions, then Activity from other businesses. That setting limits how Meta uses the data; it does not stop it being collected, so if you would rather it was not collected at all, block third party cookies in your browser or use its tracking protection. If you would rather not be counted by Google, Google publishes a browser add on that turns Google Analytics off across every site you visit. You can get it at tools.google.com/dlpage/gaoptout. You can also opt out of interest based advertising from many companies at once at optout.aboutads.info. Microsoft Clarity honors your browser's Do Not Track setting. You can also block cookies in your browser settings.

Your Choices

You can contact us at any time to ask what information we have about you, to correct it, or to ask us to delete it. You can also tell us to stop following up with you. To make a request, use the contact details below.

Data Security

We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

Children's Privacy

This website is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Links To Other Sites

Our site may link to other services, such as our online booking tool or social media pages. We are not responsible for the privacy practices of those other sites, so please review their policies.

Changes To This Policy

We may update this policy periodically. When we do, we will change the effective date at the top of this page.